Frequently Asked Questions

You Asked, We Answered

When did you launch Draíocht Co?

 

I launched Draíocht Co. on the 3rd of October 2020. I worked hard to be able to fund the costs.

How do you make your custom jewellery?

I use a technique called metal stamping, I hand stamp each letter into the pendant/bracelet. I align the letter to where it needs to be and I make an impression using a hammer. Every letter / design is individually hand stamped.

How can I track my package?

To have your order tracked, you must choose tracking shipping at checkout. Once the order ships, you will receive a confirmation email with a tracking code and link to the AnPost tracking website.

What if I put in the wrong address?

If you provided an incorrect address and your order has not been shipped yet, we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. A €5 fee for postage will be charged for your items to be sent to you again. Please email draiochtco@gmail.com with any concerns or questions you may have.

Who makes the products?

My name is Róisín and I'm 18 years old. I live in West Cork. I make all items that are listed in the shop! You can read more about me here

Can I return my jewellery?

Draíocht Co. offers a 14 day return policy. If 14 days have passed, unfortunately we cannot accept the return or refund. To be eligible for a return, your item must be unused and in the same condition when you first received it. 

* Personalised jewellery has a no return/refund policy, unless faulty. Each piece is handmade and personalised especially for you.*

Will my jewellery tarnish? 

All fine metals tarnish with time. We recommend storing your jewellery in a dry area ( not your bathroom ). Your pieces are easy to maintain and clean. If you wish to polish your pieces, we recommend buffing your piece with a scratch free cloth.

Can I cancel or change my order?

After your order has been placed, changes & cancellations must be made within 1 hour after purchase. Email draiochtco@gmail.com or phone +353 868432090 to cancel or change.

All product photos courtesy of Windy Heights Photography